Just wanted to thank you on a smooth transaction and incredible delivery time. I received the club this morning and its just great. Will definitely be using you guys again.
Thursday, April 19, 2012
FAQ - Frequently Asked Questions
We have assembled this page of frequently asked questions (FAQ) and commonly provided answers to better serve our customers. If you do not see the answer you are looking for, please send us your question to . We attempt to respond to all questions quickly!
Ordering and Shipping
If I order today, how soon will you ship it?
All verified paid orders received before our "Next Shipment Cut-off", Monday through Friday will ship the same day. Our Next Shipment Cut-off date and time shows on both our Shipping Information page and in your shopping cart. We will send an email with the carrier's tracking number to confirm your order. If your order is received after our Next Shipment Cut-off date/time Monday to Friday or we are unable to verify your paid order, then your order will ship the next business day. You can track your order online to get the latest status.
What delivery options do you offer in the US and how much does it cost?
For shipments within the US, we offer FedEx's various services. Our standard is ground, which is delivered in 1-5 business days depending upon your proximity to Southern Califonia. Other faster options including Overnight, 2nd day and 3rd day are also available. All prices and estimated delivery dates will show in your shopping cart upon checkout.
Do I have to sign for delivery of my order?
By default, packages are designated as "no signature required" for residential deliveries and the carrier will leave your package at your shipping address in a safe and secure location. For deliveries to a business address, the carrier will usually obtain a signature upon delivery. All orders for sets will require a signature upon delivery as well as orders for single irons totaling $150 USD or more. On occasion, we have had reports that a package was not left, even when the signature was not required. Ultimately, it is the delivery driver's discretion whether to leave a package or not.
Do you have a return policy and what is it?
Yes. 100% money back guarantee. Please see the details of our Return Policy or the link at the bottom of every page on our site.
Can you send a picture of a club or set before I purchase it?
When you click on the "Continue" button from the list of irons in stock, you will see actual pictures of used clubs and representative pictures of new clubs. In addition, there is also a representative picture of the shaft. We do not have actual pictures available of shafts or grips. Our goal is to have pictures posted within 24 business hours of listing irons on our website. If the pictures are missing, please check back or click on the "Ask Question" button and we can let you know the status of the pictures.
Do you really have this club in stock right now?
Yes! All inventory listed on our website is real-time. When you click on the "Continue" button for a specific iron, you will see additional information about the iron including pictures, specific notes and pricing. Once you click on "Add to Cart", the club will be placed in your shopping cart and will no longer be available on our website to anyone else. However, after 30 minutes of inactivity, your shopping cart will expire and the iron will become available on the website again for anyone to purchase.
Do you ship internationally and how much does it cost?
Yes, we ship single irons to over 70 international countries and the shipping rate varies by country. You can confirm the specific countries we ship to and the exact shipping rates in your shopping cart when you click on "Add to Cart". The shipping amount is for transportation and insurance only and does NOT INCLUDE DUTIES, TAXES OR FEES, if any, levied upon entry into your country. If there are duties, taxes or fees, they will be collected by the carrier separately at the time of delivery or the carrier may bill you later. We advise you to first inquire with your local taxing authority prior to making your purchase with us. All amounts are expressed in U.S. Dollars (USD). Sorry, we do not ship any iron sets internationally where the purchase price exceeds $150 USD. However, single iron orders totalling more than $150 USD are accepted and can be shipped.
My credit card is from a non-US issuer, what is the exchange rate?
All prices shown on our website are expressed in U.S. Dollars (USD). You can get an estimate of the current exchange rate by calling your credit card issuer located on the back side of your credit card. Exchange rates/fees are set by your credit card company, not Ironfinder.
How can I ask a specific question about an iron I am interested in purchasing?
Once you have located an iron or set you are interested in, click on the "Continue" button to see additional information including pictures for the specific item. If your question is still unanswered, click on the "Ask Question" button and you can submit your question. Our goal is to answer all questions received within 30 minutes during our normal business hours of Monday through Friday from 9AM to 5PM Pacific Time.
What is a request and how does it work?
We do our best to have inventory in stock for all the manufacturers and models we carry, but some models or configurations sell out faster than others. If you can't find the exact iron you need on our website, click on the orange "Make Request" button and let us know what iron you are looking for. Our goal is to make you happy and, of course, for us to make a sale so please let us know if you have specific requirements (i.e. shaft, lie). Once you submit your no-obligation request, we will be able to match your request with inventory that is received into our warehouse and send you an email letting you know that we have the iron available. That's it! Of course, we can not predict when or how long it will take to get the iron you need. But at least, we will be able to notify you when we do get one in stock.
If I make a request, am I obligated to buy it once the iron is available?
No, you are never obligated to buy any iron from us. We will simply notify you (and anyone else looking for the same iron) that we have the iron you requested in stock. If you have already located the iron you needed, we would very much appreciate a response back letting us know. This way, we can remove your request from our system and stop sending you email reminders.
Do you specifically search for the iron I need?
No, we don't. We have been asked this question a million times. Yes, the name "Ironfinder" does make it sound like that’s what we do, but it isn't. Our goal is to keep the most wanted irons in stock and available to be purchased by our customers. However, we do monitor requests as they come in which aids us in making better buying decisions.
How long does it typically take to fulfill a request?
This depends on the brand and model. We have had requests made in the morning and filled them in the afternoon. On the other hand, we have some requests that are more than a year old.
How long do you keep my request on file?
Requests do not expire. We keep requests on file until we can make a match with an iron we have in stock and let you know about it. We will delete requests if you notify us you no longer need the iron or we discontinue supporting the model on our website.
Security and Privacy
How do I know that my credit card information is safe?
First, we use Comodo, a New Jersey based security encryption company, as our SSL provider to establish a secure connection between your computer and our server. Second, we utilize industry standard firewall technology to deter potential hackers from gaining access. Third (and very importantly), we store your information on a server that is NOT connected to the internet and physically located on-site. And lastly, your most sensitive data is encrypted internally - not even our employees can see it!
How can I be sure that your site is secure?
In your browser (i.e. Chrome, FireFox, phone, etc.), you will see "Ironfinder, Inc." in green in front of the page you are viewing. This indicates that the connection is secured. Comodo provides an icon that we display on our site that allows you to click on. It will connect to Comodo and return details about the Ironfinder account. All secure internet transactions will be prefaced with HTTPS and can only be allowed with the help of Certificate Authorities like Comodo.
Do you have a privacy statement?
Yes, we do. Our Privacy Statement can be found via a link at the bottom of any page on our website.
Did you recently change the look of the website?
Yes! On Tuesday, October 1, 2019, we upgraded to version 4 of ironfinder.com website. The old website has been retired. It served us well for 10+ years but it was time to update the look and some much needed functionality.
Some of the new features of the website are:
- Responsive - it works on mobile devices and, of course, desktops.
- Guest checkout - you can now purchase without creating an account.
- Sort/Filter Models - from within a brand choice, limit and sort.
- Shaft pictures - sample shafts to help ID the shaft (not actual).
- Model thumbnails - to give an idea of look before clicking through.
- Company logo - a fresh look to match the new color scheme.
- Website colors, look and feel - a more modern look.
- Password reset using email response back.
- Automatic order email - yeah, this is about 20 years late!
- Shaft length - new data element contains the actual length of shaft.
- Encryption - expanded use of encryption to secure specific pieces of data.
- Change Ship Choice at last moment before order submittal.
- Password Strength meter - simple visual to indicate how strong your password is.
- And many other small changes that only an IT geek would appreciate!
If you noticed, PAYPAL is not on this list - it is coming next year!
Why don't I see my brand/model on your website?
It could be any number of reasons. We only carry pro-line irons - we may have an occasional store-line model if they were popular but we don't carry knock-offs or clones. We specialize in single irons and don't carry hybrids or fairway woods unless they were part of a set of irons. When it comes to drivers and putters we don't handle them at all. We attempt to carry popular pro-line brands and models that have or had high demand with the general golfing public vs. rare or collector items. Lastly, it just might be too new of a model and we haven't gotten any in stock yet, but check back with us. We typically don't carry models until after they have been discontinued by a manufacturer. Please email us your suggestion: .
For new inventory, we show the manufacturer's specs for the shaft length carried to two decimal places. For example, if length is listed as 36 1/2 inches, then we'll show 36.50 inches, 38 1/8 inches would be 38.13 inches, etc. Some manufacturer's will measure to the end of the grip, others measure to a line on the grip.
For used inventory, we measure the complete length from the sole plane to the end of the grip, rounded to the nearest 1/4".
Standard shaft lengths vary by manufacturer and even by model. Until 1980, the standard length for a 5 iron was generally 37 1/2" when they were extended to 37 3/4". Some newer models are even longer than that now. Graphite shafts historically were +1/2" but currently are often the same as steel. Ladies shafts range from 1/2" to 1" shorter than mens shafts.
A picture is worth a thousand words!
Can I make a suggestion for a new model to be listed on your website?
How do you determine the condition of an iron?
We do our best to be both consistent and objective in the evaluation of every club that we have in our inventory and we also post pictures for you to evaluate yourself. Please see our Condition Guidelines which explains our condition ratings.
Other Products and Services
Can you modify an iron (i.e. re-shaft, re-grip, lie angle, etc.) before shipping?
Sorry, we do not have a repair shop on premises or a supply of golf club components so we are unable to make any alterations to irons we sell. We sell everything 'as-is'. However, you can check with your local golf repair shop and see if they can perform these servicess for you.
Why do you only carry pro-line irons?
Pro-line irons are the best quality irons available on the market. Golfers who play with the best clubs like to keep the best clubs in their golf bag. If a club has been lost, broken, stolen, or intentionally thrown into a lake, these golfers want to replace that iron EXACTLY to protect his/her original investment as well as their handicap.
Why don't you carry woods or putters?
We chose to specialize in irons only. Many golfers play with drivers, woods and/or putters that don't match their irons. Our goal is to help golfers keep their core iron set intact as a missing iron can really mess with your game! We carry a wide range of irons from most major manufacturers and have models from the 1950’s to last years models. It is a big job and we believe we serve our customers the best by staying focused on irons and not being distracted with drivers, woods or putters!
Where do you get all of these irons?
We buy them! We have numerous sources that we regularly purchase irons from. Our typical purchases are trade-ins from golf shops as well as your fellow golfer who has a partial set or a set missing an iron or two. We also buy direct from many of the manufacturers.
How often do you buy irons?
We buy as often as we can! Due to the nature of the secondary iron market, everyday brings new surprises. Some days we buy a lot of irons and other days we may not buy anything. Our goal is to keep our inventory at appropriate levels to satisfy customer demand.
Will you buy my irons?
Maybe. It primarily depends on whether your irons are pro-line irons (like the ones listed on our site) and the condition of the irons (good or better only). We don't shy away from sets missing an iron (or two) like some golf shops do. However, we avoid buying fair condition irons since our customers prefer not to buy them either. Additionally, like any business, we only buy what we need. If we have sufficient stock level or the irons are not in demand, we would not be interested. If you would like to sell your irons, send us an email to . Please fully describe your irons including the brand, model, iron numbers, shaft description and flex, condition and your asking price. We will send you quote and once we agree on price, we will include a prepaid shipping label (for 5 or more clubs) to ship the clubs to us. Ironfinder pays cash for all purchases not store credit!
Will you buy my set if it is missing an iron (or two)?
Yes, we often buy sets missing an iron or two that other golf shops won't purchase. But it all depends on the factors listed in the above answer.
How long have you been in business?
We have been serving golfers since 1982. To learn more about Ironfinder and our history please click on the About Us link on our Home page.
Where is Ironfinder located?